Incorrect or Defective Products
If you receive an incorrect, damaged, or defective product, please contact our
Customer Support within 15 days of delivery by sending clear images of the product
along with your order details to jeansplanetofficial@gmail.com, or call us at 03157026911.
Once our team reviews your request and verifies the issue, we will gladly arrange an exchange or replacement. Claims submitted after 15 days from the delivery date will not be accepted.
Refund Policy
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund request.
If your refund is approved, the amount will be processed and credited to your original method of payment within a few business days, depending on your payment provider or bank.
Important Note
Please do not accept your parcel if it appears to be opened, damaged, or tampered with before delivery. Kindly accept only parcels that are securely packed in Jeans Planet branded packaging.
Thank you for shopping with Jeans Planet. We appreciate your trust and are committed to providing you with the best shopping experience.
-Please feel free to reach out to our customer support at jeansplanetofficial@gmail.com and WhatsApp at 03157026911.
